Warranty Procedures and Delivery Problems

Delivery Notes & Guidance:

Once your bike is delivered, we highly recommend taking photos of the outside of the box and its general condition while it is still sealed, especially of any areas of the box that may appear to be damaged or dented. You should also retain all items of packaging for as long as you may need to return the bike.

You can find more guidance on assembling your bike here but it is critically important that you take extreme care when unpacking the bike and all parts. Do not ever use any sharp instrument or any tool/item to open the packaging that could pass through any protection and scratch or otherwise damage the bike. It is vital that you take extreme care when unpacking the bike and all parts. This means you must also be very careful when removing any wheel(s), handlebars or other items that could potentially scratch/scrape or otherwise damage your bike and its frame/paintwork. We review all cases of claimed damage carefully and we cannot accept liability where you have accidentally damaged your bike when unpacking or assembling it. Every item we send out is throughly checked before it leaves our workshop.

Any damage during transit must be reported to us within 48 hours of delivery AND BEFORE THE BIKE IS USED or it cannot be acted upon and no claims will be considered.

Warranty Claims & Procedure

 

Please e-mail us including all the information you have regarding your issue and provide your original order reference or receipt. Someone will then review this and get back to you with further information and instructions.