At Les's Cycles, we pride ourselves on providing a first class experience for all our customers. As lifetime cycle enthusiasts ourselves, we know how important it is to provide good service to our community. We'll help in any we can and we've made our policies as clear and easy to understand as possible.
It's important to us that we don't make returns hard or complicated or confusing!
GET STARTED: For all and any Customer Service issues regarding warranty or delivery problems, please visit our brand new Customer Support Help Centre! Powered by industry-leaders Zen Desk, we've launched this brand new service to provide a far superior means of support to all our customers both old and new!
We operate a standard 14 day returns policy. Your UK statutory rights are not affected by our terms or policies.
To start a return, simply go to our Customer Support Help Centre and click "Submit a request" on the page and fill out the form. You must include your name, address, order number (starting LC**) and a reason for the return. This will create a ticket and we'll reply with further instructions - as long as you start the request before the 14 day cut-off, your request can carry over until resolved but only at our discretion.
You can also e-mail Support and include the same information as above. This will also automatically create a service ticket for you.
As with any situation, we request all items from your unwanted order must not be used, be in their original new condition and ready for resale with all original packaging materials. If an order is returned in a condition other than previously stated, the return may not be accepted and could be returned to you at a further charge.
You must include a note including your order number, name and address. Contact us if you wish to arrange a courier collection, available at a charge dependent on the individual order details. Once again, we must emphasise that all packaging, tags, stickers or anything else must be in the original condition and not tampered with, damaged or otherwise neglected.
For any problems with your purchase after 14 days, please refer to our information on making a warranty claim.
ADDITIONAL KLARNA PAYMENT TERMS
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here:
- Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available:
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.