Delivery Information from Les's Cycles
DELIVERY TIMES GUIDE
As of the end of April 2024, Les's Cycles have partnered with DX for their specialist 2-Man Delivery Service! DX are one of the leading couriers in the UK and this new service is ideal for the quick, safe and secure delivery of your shiny new ride! Some kids and smaller bikes are sent via Parcelforce, another fast and safe leading UK courier service.
3 - 5 Working Days or quicker for all bikes built and sent from our Les's Cycles Warehouse via DX 2-Man and Parcelforce
3 - 5 Working Days or quicker for Haibike/Raleigh/Lapierre bikes built and sent directly from the Raleigh Bicycles HQ via DX
3 - 5 Working Days for Accessories and Parts sent from Les's Cycles Warehouse via Evri/Royal Mail
Approx. 7 Working Days and 3 - 5 Working Days or quicker for all bikes marked as 'Available at Supplier Warehouse! Delivery will take extra time', these have to be ordered in, built and sent out via DX 2-Man
DELIVERY COSTS
Order value over £1000: FREEOrder value under £1000: £19.99
Parts/Accessories orders over £20: FREE
Parts/Accessories orders under £20: £2.99
SUPPLIER WAREHOUSE STOCK
Models marked as 'Available at Supplier Warehouse!' (except for Raleigh/Haibike/Lapierre) are treated as pre-orders and usually require approximately 7 - 14 working days overall for delivery. This may be quicker depending on the supplier. Just place your order, sit back, relax and wait for your tracking number!EXCLUSIONS/INFO/TERMS
DX 2-Man (not regular DX) delivery will notify you by SMS or e-mail when they aim to deliver the order, and you should be able to change this with them to suit your needs depending on availability. It is very important to ensure you include an accurate mobile telephone number and e-mail address when placing your order.
DX 2-Man should also contact you with a delivery window on the day - its very important to note that if you miss the delivery you'll need to pay a re-booking fee of £29.99 in order to arrange a re-delivery.
Excluded delivery locations include but are NOT limited to; Northern Ireland, All Isles and Islands, Jersey, Guernsey, Isle of Man and some parts of northern Scotland. We also reserve the right to deny delivery to any additional area that isn't listed previously should it incur us extra charges or for operational reasons delivery cannot be made.
Over the last several years, Les's Cycles have dispatched millions of pounds worth of bicycles and parts/accessories to our valued customers across the entirety of the UK, which is no easy feat for an independent bike shop - so we understand that the delivery process is one of the most important considerations when buying your brand new ride. We work hard seven days a week to support customers during delivery and to keep finding new solutions and services to help to make the process even better!
Disclaimer: Rarely delivery times may be exceeded due to external issues. It is important to note that we do not guarantee delivery dates as preparing and delivering bikes safely is a complex and important process to get right. We appreciate your patience and understanding.
Important: Very rarely 'supplier warehouse stock' may not be available even though its advertised as being in stock. This is unfortunately out of our hands and we'll contact you should this issue arise to arrange a full refund or exchange.
